5-Year On-Site Warranty and Annual Predictive Maintenance. Includes transport, training, and installation. Operational continuity: 24-hour on-site technician support and a maximum of 48 hours for repairs. Contract included. All-inclusive with no additional costs!
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Frequently Asked Questions
Products
Do the products have a warranty?
Yes. They include a 5-year on-site warranty with 5 years of predictive and preventive maintenance .
We handle transport, installation, commissioning and technical training , ensuring a complete implementation.
How do I know which machine is right for my company or industry?
Our technical team will advise you without obligation.
We analyze your space, the type and quantity of waste generated for compaction, or the type of flooring in the case of industrial scrubbers, and your specific needs to recommend the right model.
Delivery times
- Equipment is generally delivered within 6-8 weeks of order confirmation, depending on the model and configuration.
- For large or customized machines , lead times may be longer .
- If the equipment is in stock , delivery can be made in 1-2 weeks.
Always refer to the commercial offer documentation for deadlines.
What SLAs does Logistics Recycling offer?
We offer clear and measurable SLAs , with guaranteed response times and on-site technical support in less than 24 hours. Most products also come with a guaranteed repair time of less than 48 hours.
How do I know which equipment to choose for my business?
Our sales team will advise you without obligation. We analyze your available space, type of material or surface , volume of waste or area to be cleaned, and specific needs to recommend the most efficient solution , whether it's a compactor, rotary compactor, or industrial scrubber .
What do I do if I have a technical problem with the machine?
You can contact us directly by phone or email. Our technical support team, with a response time of less than 24 hours, will assist you on-site and, if necessary, will send a technician to your premises.
Is delivery guaranteed?
Yes, we manage and supervise all transport to your facilities.
- Equipment is generally delivered within 6-8 weeks of order confirmation, depending on the model and configuration.
- For large or customized machines , lead times may be longer .
- If the equipment is in stock , delivery can be made in 1-2 weeks.
Always refer to the commercial offer documentation for deadlines.
How is the installation and commissioning carried out?
The installation and commissioning is carried out by specialized technicians from Reciclajes Logísticos , who verify the correct functioning of the equipment, make the necessary adjustments and leave it ready to operate safely and efficiently from day one .
Do you offer training for operators?
Yes, Reciclajes Logísticos provides comprehensive training of 1 to 2 hours , including correct use of equipment, daily maintenance, safety recommendations and performance optimization, for both compactors and industrial scrubbers.
Is the technical service in-house or external?
We have our own official technical service , made up of technicians specialized in our machines.
All our field technicians have a minimum of a higher-level vocational training cycle specializing in mechatronics or similar.
In addition, all technicians have received several weeks of initial training at our headquarters.
At our headquarters, we also have specialized engineers to provide support in the rare cases where our technicians encounter any problems.
